Virtual Call Centre Features
- Unlimited Agents and Sites
- Agent Controlled Login
- Remote and Mobile Agents
- Supervisor Login and Management
- Inbound and Outbound Agents
- Live call information and Agent details
- Virtual and Local Wall Boards
- Ability to detect and filter out telemarketing calls
- Skills Based Routing and Priority Routing
- Alerts for call loads, wait times, agent no answer conditions
Call Recording
Queuing Features
Reporting
Power Dialler & Auto Dialler
Special Features
Automated Rostering
